Royal Caribbean ship catches fire company offers apologies and more on Twitter

Cruise Ship Fire_AnguRead all about the latest cruise ship disaster

Royal Caribbean Cruise Lines is offering updates about today’s (May 27, 2013) fire aboard the Grandeur of Seas on its Twitter site. The company sent alerts to members of the press via it’s proprietary Twitter account  @RoyalCaribPR.

The compan, which seems to handling the situation with surprising elan in the wake of other cruise ship mishaps where it wasn’t, has  assured passengers that full refunds of the cruise fare paid will be issued along with a future cruise certificate for 100% of the cruise fare paid for the May 24, 2013 voyage.

The company tweeted that, “Royal Caribbean International is deeply sorry for this unexpected development in our guests’ vacation, we understand that this may have been a very stressful time for them.” “And we also know that it has significantly impacted their vacation experience and appreciate their patience and cooperation in dealing with this unfortunate situation.”

There is a dedicated telephone hotline family members of guests at 1-888-824-0012 or internationally at +1-408-916-9000.

 

The cruise line requests that only families of guests use the telephone numbers in order to help ease call volume and ensure that they can receive information as quickly as possible.

When the fire broke out the Grandeur of the Seas was on a seven-night sailing that departed Baltimore, Maryland, on May 24, and had included port calls to Port Canaveral, Florida; CocoCay and Nassau, The Bahamas.

Patti's Prattles

Has the cruise industry learned anything yet? We think so since Royal Caribbean appears to be handling today’s fire aboard its Grandeur of the Seas with more elan than say Carnival has in the past. The Miami-based cruise line is offering apologies-plus on its Twitter account and sending messages exclusively to use writers.

Royal Caribbean Cruise Lines is offering updates about today’s (May 27, 2013) fire aboard the Grandeur of Seas on its Twitter site. The company sent alerts to members of the press via it’s proprietary Twitter account  @RoyalCaribPR.  Cruise Ship Fire_Angu

The latest tweet stated that, “Unfortunately, the damage caused by the fire on Grandeur of the Seas will require us to cancel the rest of the voyage. We are currently working on making the necessary arrangements to return all guests to Baltimore, Maryland.”

The company assured passengers that full refunds of the cruise fare paid will be issued…

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About Patti Pietschmann

I'm Patti Covello Pietschmann, a travel diva and proud of it. I've been all over the world. I prefer luxury travel (penthouse suites, fine d
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